1. The Services

Naqlio provides a delivery and logistics platform for customers operating in Saudi Arabia, including features for shipment allocation, route optimization, demand forecasting, and fleet management, together with related documentation and the optional Naqlio AI Assistant. The specific features, availability, and pricing depend on the plan you select as published on the Naqlio website and in your subscription agreement.

2. Accounts and Eligibility

You must be at least 18 years old and authorized to act on behalf of the organization using the services. You are responsible for maintaining the confidentiality of your credentials, for all activity under your account, and for using only accounts and data you are permitted to access. Subscription pricing is as published on the Naqlio pricing page and may vary by plan.

3. License and Restrictions

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to use the services for your internal operations during any active subscription. You must not resell, sublicense, or provide the services to third parties as a service bureau, reverse engineer or copy them except as permitted by law, or remove any proprietary notices.

4. Acceptable Use

You must not misuse the services, including by attempting to access data outside your authorized account or tenant, bypassing or circumventing security, authentication, or safety controls of Naqlio or any connected service, extracting another organization's data, uploading malware or other harmful content, interfering with the availability of the services, or using them for any unlawful purpose.

5. Third-Party Services and AI Assistant Platforms

The Naqlio AI Assistant works through AI assistant platforms you choose to connect — such as ChatGPT (OpenAI), Claude (Anthropic), or Gemini (Google). Those platforms have their own terms and privacy policies, which apply to your use of their services. Naqlio is not responsible for the behavior of third-party platforms that is outside our control, and your use of them is subject to their terms.

6. The Naqlio AI Assistant

The Naqlio AI Assistant is an optional, read-only feature. Public V1 exposes shipment search, shipment details, and shipment timeline/history. It does not create, modify, assign, cancel, or update shipments and does not perform any other write operation. Naqlio AI Assistant functionality is documented as read-only in its tool metadata, and the feature returns only information the connected account is authorized to access.

When you connect Naqlio to a supported AI assistant (such as ChatGPT, Claude, or Gemini), we send only the minimum information needed to answer your read-only request; we do not train on, or otherwise use beyond your request, the responses.

7. AI-Generated Outputs

The Naqlio AI Assistant can summarize operational shipment information available to your account. Official Naqlio operational records and your source systems remain authoritative where discrepancies occur. AI-generated outputs are provided for operational review only and are not final legal, financial, customs, tax, or contractual records. You are responsible for decisions you make based on outputs.

8. Fees, Payment, and Taxes

Fees for paid plans are as described on the website and in your subscription agreement, payable in advance unless agreed otherwise. Fees are exclusive of taxes unless stated otherwise, and you are responsible for applicable taxes. Unpaid fees may suspend the affected services, and we may update pricing with reasonable notice for renewal periods.

9. Confidentiality

Each party will protect the other's confidential information using reasonable care and will use it only to perform obligations under these Terms. Neither party will disclose confidential information to third parties except as needed to provide the services, comply with law, or as otherwise agreed.

10. Intellectual Property

Naqlio names, logos, product designs, software, documentation, and related materials are owned by or licensed to Khuzain Aliya Commercial Company and its authorized operators. Nothing in these Terms transfers ownership of any intellectual property, and we retain all rights in the services that are not expressly granted to you.

11. Data and Privacy

Our Privacy Policy explains how we process personal information and is incorporated into these Terms by reference. You represent that you have the right to provide the data you submit through the services and that your data does not violate applicable law or the rights of others.

12. Security

We apply appropriate technical and organizational measures to protect the services, as described in our Privacy Policy. You are responsible for protecting your credentials and for securing your own systems and environments used with the services.

13. Representations and Warranties

You represent and warrant that the information you provide is accurate and complete, that you have necessary rights and authorizations, and that you will comply with these Terms and applicable law. We warrant that we will provide the services with reasonable skill and care in accordance with our published documentation.

14. Indemnity

You will defend, indemnify, and hold harmless Naqlio and its affiliates, officers, and employees from claims, damages, and costs arising from your use of the services, your data, or your breach of these Terms, except to the extent caused by our fault.

15. Disclaimers

Except as expressly set out in these Terms, the services are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the services will be uninterrupted, error-free, or suitable for your particular operations.

16. Limitation of Liability

To the maximum extent permitted by applicable law, in no event will Naqlio be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, arising out of or relating to these Terms or the services, even if advised of the possibility of such damages. Our total aggregate liability for all claims relating to these Terms or the services is limited to the amounts you paid for the applicable subscription during the 12 months preceding the claim, or SAR 10,000, whichever is greater.

17. Suspension and Termination

You may stop using the services or cancel your subscription at any time in accordance with your subscription agreement. We may suspend or terminate access where required for security, misuse prevention, non-payment, account authorization, service integrity, or legal compliance, and either party may terminate these Terms for material breach with written notice and a reasonable cure period. Upon termination, you must stop using the services, and sections that by their nature survive termination will remain in force.

18. Changes to Terms and Services

We may update these Terms from time to time. Material updates will be reflected on this page with a revised "Last updated" date, and continued use after notice constitutes acceptance. We may also evolve or retire services and features, with reasonable notice where practical.

19. Governing Law and Disputes

These Terms are governed by the laws and regulations of the Kingdom of Saudi Arabia, without regard to conflict-of-law principles. The commercial courts of Riyadh have exclusive jurisdiction over any dispute arising from these Terms. Alternatively, the parties may agree to resolve disputes through arbitration administered in Riyadh in accordance with the Saudi Arbitration Law.

20. General Provisions

If any provision of these Terms is held invalid, the remaining provisions continue in effect. A party's failure to enforce a right is not a waiver of it. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or reorganization. Notices will be sent by email to the address on the account or published on this page. Neither party is liable for delays caused by events beyond its reasonable control. These Terms, together with the Privacy Policy and any subscription agreement, are the entire agreement between you and Naqlio regarding the services.

21. Contact

For questions about these Terms, email solution@kacommerce.com.